Cloud Support Analyst – NoSQL Database

You will join the R&D team of a World Famous US Startup ( Series F ) based in Bengaluru.

Current technology Team Size in India is 20 ( A+ Talent) and as such the Impact is big!

Job Location

Bengaluru

5 - 15 years

Familiarity with NoSQL databases.
Experience in troubleshooting distributed high performance systems.
Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)
Experience managing and troubleshooting Linux and Windows systems.
Experience with networking products, servers and supporting data center requirements
Programming experience in PHP/Java/.Net/Ruby/Perl/Python. The more the merrier.
Excellent analytical skills, passion for pinning down technical issues and solving problems.

Reach out deepa.m@careerxperts.com to set up your next adventure!

As a Senior Product Support Analyst you will :

Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis.Recommend best practices in Server setup, design patterns for best performance.
Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
Become a product expert for customers and stay up-to-date on new features.
Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.

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