Cloud Support Analyst – NoSQL Database

You will join the R&D team of a World Famous US Startup ( Series F ) based in Bengaluru.

Current technology Team Size in India is 20 ( A+ Talent) and as such the Impact is big!

Experience

5 - 15 years

Qualification

  • Familiarity with NoSQL databases.
  • Experience in troubleshooting distributed high performance systems.
  • Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)
  • Experience managing and troubleshooting Linux and Windows systems.
  • Experience with networking products, servers and supporting data center requirements
  • Programming experience in PHP/Java/.Net/Ruby/Perl/Python. The more the merrier.
  • Excellent analytical skills, passion for pinning down technical issues and solving problems.

Reach out deepa.m@careerxperts.com to set up your next adventure!

Responsibilities

As a Senior Product Support Analyst you will :

  • Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis.Recommend best practices in Server setup, design patterns for best performance.
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
  • Become a product expert for customers and stay up-to-date on new features.
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.

Job Location

Bengaluru

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