Your ability to quickly assess and identify technical issues will be of paramount significance, as will
your ability to resolve them or suggest workarounds. In order to do so, you must make it a priority to
proactively master all facets of our product suite.
As part of the Customer Experience team, you may also participate in conducting training sessions
and professional service engagements. As a result of your efforts, you will produce field-developed
utilities and technical notes which will benefit many other departments including sales,
marketing, and product management. You are instrumental to the customer journey and growth of
This is an individual contributor role and will not formally manage other people.