Director of Customer Support – Data Engineering

“Over 80% of big data projects fail to deploy to production because project implementation is a complex, resource intensive effort taking months or even years. We fully automates data operations, orchestration and engineering for the creation and operation of BI, ML and AI data pipelines from source to consumption, helping Fortune 500 customers implement to production in days, using 10x fewer people.”

Experience

12+ Years of Experience

Qualification

You will Head Our Customer Support Team:

  • You will Lead / Build / Retain and grow the team (Top Talent) in India. (Manage a diverse team of approximately 15 ranging in skillset and grow the team as the company scales.)
  • Develop strong relationships with Customer Success, Engineering and Product teams.

Responsibilities

  • Take ownership of customer happiness by contractual SLA objectives.
  • Provide an environment that encourages continuous improvement and mentorship.
  • Manage a 24/7 team across multiple geographies.
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism efficiently
  • You have good exerience in AWS / GCP / Cloud based services.

Write to deepa.m@careerxperts.com to get connected!

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Job Location

Bengaluru

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