Sr Manager Technical Support – Big Data / Databases

The Leader is responsible for the strategic planning and execution that insures that the support team is performing at the highest levels of efficiency.  This is a very hands-on leadership position. We are interested in candidates who lead by actions and examples, not by pure delegation. Given the size, and deeply technical nature of the organization and the company, a proven history of technical depth of understanding and hands on experience with Unix systems administration, complex distributed system troubleshooting and database technologies is a definite plus.

As a Senior Operations Manager and member of the leadership team, you will be directly responsible for the management of a team of Operations Managers, Team Leads and Cloud Support Engineers as well as the overall operational excellence of the support site, delivery to customers and acting as an escalation point for both internal and external customers.

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15+ years of experience in a technical support, engineering or operations environment.

About you

  • Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing.
  • Have a proven record of driving improvement programs in the operations, engineering and support fields.
  • Must have BE/B.Tech or equivalent degree. Higher education preferred.
  • International experience is an added bonus


  • Proven track record of delivering results through people, business and operations management.
  • Hands on experience in one of the technical domains –
    Distributed Databases and Big Data (Hadoop and its ecosystem)
  • Strong verbal and written communication skills, which will be key in driving customer communication during critical events.
  • The role requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance.

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